General questions?
Hours, prices, how the Unlimited Club works. The FAQ answers most of what people ask before they ever call.
Read the FAQ →Already a member?
Log in to update your plate or cancel anytime. It's all self-serve, no phone call needed.
Manage my membership →Additional support
Already reported a problem at the wash and haven't heard back? Our care team can follow up.
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Tell us how we can help and we'll get back to you. For membership questions, include your license plate or FastPass number so we can find your account faster.
Already reported a problem?
This one's for customers who already raised an issue at the wash and need a follow-up from our customer care team.
If it's about damage, start with the manager or a team member at the Jilly's where it happened. That gets it documented and in front of the right people on-site.
Send a request here if:
- You reported the issue at the location and haven't gotten a follow-up.
- Someone said they'd contact you and you haven't heard back.
- You're not sure where a previously reported issue stands.
The more detail the better — which Jilly's, the date and rough time you were there, and the best way to reach you. We reply within 48 hours, not counting weekends and holidays.
Submit for additional support